Why is my laptop not turning on?

If your laptop does not turn on, or does not boot when powered on, there are things you can try and resolve the issue.

Below are troubleshooting steps to help identify what may be preventing your laptop from turning on. We recommend going through each of them for the best results.

Connect the power cable

Although it may seem obvious, if your laptop is running on battery power only, connecting the AC adapter may solve the problem. Ensure the adapter cord is correctly plugged in on both ends securely. If the laptop works with the adapter plugged in, your battery is dead or defective.

Check AC adapter and power port for a bent pin

Some AC adapters have a pin in the end of the adapter that plugs into the laptop. Examine the adapter's connector that plugs into the laptop and check if there is a bent or broken pin. If there is, the laptop is not receiving any power from the AC adapter. To fix the problem, the AC adapter needs to be replaced.

Some laptops have a pin inside the power port that helps make a solid connection to the AC adapter. If the pin is bent or broken, the laptop is not receiving any power. To fix the problem, the power port on the laptop needs to be repaired or replaced. However, depending on the type of laptop, this solution may demand a full motherboard replacement.

Hold the power button for 10 to 15 seconds

The last step before you will have to call us. Try holding the power button for at least 10 seconds to do a hard reset. After that press the power button normally and see if that solved your problem.